Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Before we start I need to make sure you know this is a paid tech support site called JustAnswer.com and not Kodak. I do work on their products daily however including this model and problem. Let me know if you still want to continue.