Hi there and welcome
What exactly happens when you go to print?
Please let me know
As the first step, cam you remove the power to the printer and wait 5 minutes.
Then connect the power and try to print and tell me if it now prints please.
Can you wipe down all the rollers in the printer that you see. Make sure nothing is stuck on them and they they are clean.
And then try to print.
Let me know the results please.
It is the rollers or internal drive that has faulted
We have ruled out all other causes for this.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. But this is a hardware fault that needs replacement.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.