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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31279
Experience:  Printer and scanner problem resolver for over 15 years
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I am 86 years old and having troouble with my all in one

Customer Question

I am 86 years old and having troouble with my all in one officejet 4630. PUT IN a new black cartridge and it won't print an alignment page or anything else! HELP! and thank you.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

What exactly happens when you go to print?

Please let me know

Customer: replied 1 year ago.
When I go to print the wheels grind, as always, and the paper comes out BLANK!
Expert:  Richard replied 1 year ago.

Thanks

As the first step, cam you remove the power to the printer and wait 5 minutes.

Then connect the power and try to print and tell me if it now prints please.

Customer: replied 1 year ago.
I tried to copy something and the paper jammed twice!
Expert:  Richard replied 1 year ago.

Can you wipe down all the rollers in the printer that you see. Make sure nothing is stuck on them and they they are clean.

And then try to print.

Let me know the results please.

Customer: replied 1 year ago.
I have done that twice and now once again. And now another jammed paper!!
Expert:  Richard replied 1 year ago.

Thanks

It is the rollers or internal drive that has faulted

We have ruled out all other causes for this.

I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. But this is a hardware fault that needs replacement.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you