Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What exactly is the problem you are having and what have you done so far?
Soaking will only help if the nozzle is clogged but not if it is worn, how old is the machine? Was the black completely blank after soaking or just faded?
Ok the print head most likely has a worn nozzle then, just like ink cartridges it is consumable and eventually needs to be replaced. Normally they last 2-3 years so yours has done well. This is the cheapest I have been able to find a replacement: Click Here The part number is ***** if you want to look somewhere else. If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Canon.
That is up to you due to the price of the print head some people decide to replace the machine instead since you can get anew one around the same price. But another print head should fix this since the color is still working. If you have any questions at all reply and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Canon.