Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Power off the printer.While holding STOP/RESET button, power on the printer.While holding POWER button, release STOP/RESET button.Push STOP/RESET button twice and release the two buttons.Wait about 20-30 second until the LED shows “0″.Push STOP/RESET button four times.Push POWER button twice.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.