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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I upgraded to windows 10, and now my cannon printer MX512

Customer Question

I upgraded to windows 10, and now my cannon printer MX512 reads "OFFLINE". Please tell me how to put to "on line".? it won't print
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. What exactly have you tried?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you