Hello, my name is***** can help you with your question, but I need to ask for a bit more information in order to give you the best solution:
- Have you tried re-downloading and installation the newest Software and Update and Firmware update right from the manufacturer's website? here is the link to the website:
- What operating system are you currently running on your computer?
- I could offer you the Additional Services in order to take over your computer and help you resolve this issue quickly and effectively...please let me know.