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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I cancel a printing job that has 300 pages when I

Customer Question

How do I cancel a printing job that has 300 pages when I realize I only meant to print one page?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Are you able to cancel the printing job from the computer?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
Windows 7
No to support session
Expert:  Viet - Printer Tech replied 1 year ago.
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Remote support is quicker and easier for you as I would do all the troubleshooting steps for you. Since you do not want remote support, can I provide written instructions you can use for fixing this issue?
Please reply at the box below. Thank you.
Expert:  Viet - Printer Tech replied 1 year ago.
Please reply at the box below to continue troubleshooting; we guarantee our service. Thank you.
Customer: replied 1 year ago.
No. You just want more money. Don't text or call me again.
Expert:  Viet - Printer Tech replied 1 year ago.
I'm sorry. Where do you see more money? There is no additional cost at all and we guarantee our service, so don't worry. Please let me know. Thank you.