Printer Repair Questions? Ask IT Technicians for Answers ASAP
Does this occur when copying, printing, or both?
Do you see the black lines on scanned pages?
Pete did not continue with you, so I'd like to help if I can - my name is*****
When did you last change the toner cartridge for the black color?
When you last put a black toner in the machine, was it a new Canon OEM-original toner cartridge, or was it a refill, remanufactured, or 'Canon compatible' cartridge?
Do you print from a computer to the machine, or only do scanning and photocopying?
(And of course, a remark: if you are doing scanning, there *is* no 'other side' or 'reverse side' - unless you are scanning double-sided? which is pretty fancy, and rather rare.)
If you will check your email account more carefully, you will find that I already responded about 2 1/3 days ago, with a query for more details. I received no response so I could not work further on the case. It's just how this site works: instant answers are not always possible, without a query for further information.
Thank you for bringing your question to us here at JustAnswer.com.
(As for your request for a refund, I have no power (as a JustAnswer Expert) over refunds, charges, etc. I must refer your request to Customer Service at JustAnswer.com, which may be contacted through:
They will no doubt address your request or inquiry with reasonable promptness, considering that in the United States it is Sunday evening.)