Printer Repair Questions? Ask IT Technicians for Answers ASAP
What's the model of your Canon Pixma wireless printer?
Was this printer working on this windows 8 laptop previously?
Did you use the printer CD disk or download?
What's the status of the Wi-Fi/wireless button / light on the printer?
Did you see the wi-fi/wireless light coming on yesterday when you did the setup / test print? Thank you.
What's the brand/model of your internet/wireless modem/router device? Thanks.
OK. What's the brand/model of your internet/wireless modem/router device? Thanks.
Thank you. Can you go to Control Panel\Programs\Programs and Features and uninstall the Canon driver program there
, then do not use the printer's CD disk
, but go to the Canon website below:
, then download / install the Drivers - MX490 series Full Driver & Software Package... there, and check.
Please let me know. Thank you.
Control Panel is on the computer. Thank you.
Type control panel at the Start screen mode, or right-click on the Start (windows logo button) at the Desktop screen mode. Thank you.
You're welcome. No problem; please take your time. Good night. Thank you.
Yes, I'm here. Have you tried my last suggestion? Thank you.
Do you mean getting your wireless password/key?
What is the brand/model of your Internet/wireless modem/router device?
- Please right-click on the wireless icon at the bottom right of the screen (at the Desktop screen mode), then click on Open Network and Sharing Center.(Or go to Control Panel, Network and Internet, Network and Sharing Center.)Then click on your wireless network name on the right of Connections item.Then click on Wireless Properties.Then click on the Security tab.Then select the box at Show characters.Then you will see the Network security key above it, that is your wireless password (it is case-sensitive.)
Did you download / install the Drivers - MX490 series Full Driver & Software Package... ? Thank you.
You're welcome. When you install the MX490 series Full Driver & Software Package..., make sure to select the Wireless option when prompted, then it will tell you the instructions.
Good night. Please get back to me tomorrow. Thank you.
I'm sorry. Do you mean you were able to print via wireless with this printer MX492 without using a router previously?
I'm checking if it's possible to print via wireless without a router for this printer model MX492.
By the way, you do have a wireless router, which is Actiontec GT724WG.
Do you have a laptop or desktop?
Is your computer connected to the Internet modem/router with an Ethernet/network cable? Or is the connection wireless?
Only if your computer is wireless, then at the bottom right of your Taskbar, you should see the wireless / network icon (if needed, click on the tiny triangle icon at the bottom right of the taskbar first.) Or go to Control Panel\Network and Internet\Network and Sharing Center, then click on the option Connect to a network there.
I checked everything at the Canon website for this model, and it seems Canon does not provide the instructions for direct connection for this model:
But I can continue to help troubleshooting this issue. During installation of the printer driver/software, when you click on the option"Direct Connection - Directly connect the computer and printer" option, it directs you to a Canon website. Can you provide me that website link?
- One of the steps is to click on the Wireless Network Connection icon: If your computer has wireless feature (i.e., if it's a laptop or if the desktop has built-in wireless or has a USB wireless adapter), then at the bottom right of your Taskbar, you should see the wireless / network icon (if needed, click on the tiny triangle icon at the bottom right of the Taskbar first.) Or go to Control Panel\Network and Internet\Network and Sharing Center, then click on the option Connect to a network there, and continue.
Please let me know, so I can troubleshoot further. Thank you.