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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9516
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I have a hp 7525 and the drop down rollers that push the

Customer Question

I have a hp 7525 and the drop down rollers that push the paper through are not going around
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I presume the problem is causing paper jam messages. Is that the case?

The problem might be in

A. settings (software, or on the printer itself)

B. cogs and cams and/or linkages in the printer

C. electronic control circuitry in the printer.

To eliminate settings as a problem, you should check that the printer's settings, and the driver settings, specify the particular paper source in which the rollers do not turn. (They might drop down but not turn, if the specified paper source was elsewhere.)

Driver settings should be confirmed to be set to the paper tray in which the rollers do not turn, also.

Let me know, and also mention how old the printer is, please. Thanks.

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