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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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PRINTER TYPE: MF227dw. COULDN'T SEND FAX. LINE IS OK. I USED

Customer Question

PRINTER TYPE: MF227dw. COULDN'T SEND FAX. LINE IS OK.
I USED OTHER FAX MACHINE IT COULD GO THROUGH.
AFTER I DIAL THE NUMBER AND PUSH START BUTTOM, I COULD HEAR GOING THROUGH TONE AND GRENN LIGHT( PROCESSING DATA LIGHT) BLINKING BUT AFTER A MINUTE OR TWO, UNSUCCESSFUL GOING THROUGH TONE OUT, IT AUTOMATICALLY STOPPED BUT THE GREEN LIGHT ( PROCESSING DATA LIGHT) STAYS SOLID. THEN IT AUTOREDIAL, AGAIN. IT WOULDN'T GO THROUGH. PLS. ADVISE WHAT'S WRONG WITH IT? MY EMAIL:
XXXXXXXXXXXXXXXXXXXXXXXXXXX
THANK YOU
AARON XXXXXX
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Xfinity-Comcast service.
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Does this happen when you fax all numbers or only one? Have you only tested faxing one number?

Customer: replied 1 year ago.
All numbers
Expert:  Freddy M. replied 1 year ago.

I apologize but I need to opt out and open this to all experts.