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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1138
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My epson wf2630 will not print it will scan and copy but not

Customer Question

my epson wf2630 will not print it will scan and copy but not print though the paper will feed through when asked to print
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. Sorry for the issue, I am here to assist you in its resolution.

I must ask a few questions of you.

Age of the printer?

Have you completed a Head Cleaning or an Alignment? If not please follow the links below;

Head Cleaning

https://files.support.epson.com/docid/cpd4/cpd40876/source/printers/source/ink_functions/concepts/print_head_cleaning.html

Running an Alignment

https://files.support.epson.com/docid/cpd4/cpd40876/source/printers/source/ink_functions/concepts/print_head_alignment.html

Chime in after completing the steps above....

Customer: replied 1 year ago.
the printer is only a few months old yes I have tried cleaning and aligning the head it will scan and copy fine
Expert:  VanMagnus Systems replied 1 year ago.

Ok. How did you clean it from the PC or from the Screen of the Printer?

Customer: replied 1 year ago.
from the printer screen
Expert:  VanMagnus Systems replied 1 year ago.

Ok, try this video...

http://www.epson.com/cgi-bin/Store/Video-Library/video/Printers-All-in-Ones_Product-Lines_WorkForce/How-to-Clean-a-Print-Head/929694625001?UseCookie=yes

Customer: replied 1 year ago.
I can not call as I am almost deaf
Customer: replied 1 year ago.
but if it scans and copies why would the head need cleaning
Customer: replied 1 year ago.
ok I tried per video no luck printing
Customer: replied 1 year ago.
are you still there
Customer: replied 1 year ago.
well looks like i have been forgotten so I will sign off
Expert:  VanMagnus Systems replied 1 year ago.

Hi, I am now back...