Hello and thank you for choosing JA for your support needs. Sorry for the issue, I am here to assist you in its resolution.
I must ask a few questions of you.
Age of the printer?
Have you completed a Head Cleaning or an Alignment? If not please follow the links below;
Running an Alignment
Chime in after completing the steps above....
Ok. How did you clean it from the PC or from the Screen of the Printer?
Ok, try this video...
Hi, I am now back...