How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9552
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Printer will not print 2 sided duplex after clearing a jam.

Customer Question

Printer will not print 2 sided duplex after clearing a jam.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What error message shows on the printer when you try to print 2-sided duplex?

Or how is the attempt to print 2-sided duplex turning out?

Customer: replied 1 year ago.
No error. it just prints two separate pages instead of one on both sides.
Expert:  Russell H. replied 1 year ago.

I presume that you did not change any settings.

Where did the jam occur? and what did you do to remove it or clear it?

Customer: replied 1 year ago.
I was trying to print duplex on card stock and it jammed. I removed the jam as directed in manual.
Customer: replied 1 year ago.
Now it won't print duplex on any paper!
Expert:  Russell H. replied 1 year ago.

Where did the jam occur? and what did you do to remove it or clear it?

I need to know, in order to judge as to whether you might have affected the printer in certain ways.

Customer: replied 1 year ago.
the jam occurred in the front of the printer. All I had to do was open the front door and pull the paper out. I was using tray 1.
Expert:  Russell H. replied 1 year ago.

Turn the printer Off.

Then check your program's printing settings, that you are printing from.

Then check the printer's driver settings.

In both cases, don't assume that anything is as you left it. It may be, you see, that the act of having the paper jam and then opening the front door, reset some settings in response.

Then after settings all settings properly, turn On the printer again. Try again.

Customer: replied 1 year ago.
Did what you ask. Still prints two sheets...no duplex.
Expert:  Russell H. replied 1 year ago.

OK. Restart your computer. Then check all the settings again... set them up for 2-sided duplex printing... and see if it works then.

Customer: replied 1 year ago.
I have done that (more than once) duplex is the default setting. this may be helpful... when the jam occurred it was in the process of printing the back side of the paper. It jammed as it was going thru.
Expert:  Russell H. replied 1 year ago.

Then you somehow have flipped a 'rocker' component in the duplexing flipper into the wrong position, perhaps.

I don't know how to advise you any more specifically than that... it seems it's the only alternative left.

Customer: replied 1 year ago.
Okay what do I do about that?
Expert:  Russell H. replied 1 year ago.

Since I don't really know, I should Opt Out.

But I suggest that you open the printer up again, where the card was when you removed it, and try flipping any part there in that region of the printer that can move, into the alternate position. Then close up the printer... and try once again.

Customer: replied 1 year ago.
That didn't work either. Guess I will have to call tech support. Thanks anyway.
Expert:  Russell H. replied 1 year ago.

In apology I have Opted Out.