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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12692
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My canon MF8350cdn - is unable to receive faxes - but we are

Customer Question

My canon MF8350cdn - is unable to receive faxes - but we are able to send them? When I phone the fax line it says that the mail box is full and cannot accept new messages?? Please help
thank you!
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Can you try deleting the faxes from your machines memory, and once thats complete attempt to receive a fax again. It should work.

Here is how to delete the faxes in your machines memory.

http://support-asia.canon-asia.com/contents/ASIA/EN/8200630500.html#25

The section we want is titled "Checking/Deleting Received Fax Documents"

Whether or not this solves the issue, or if you run into any issues completing these steps please send a reply and let me know what happens.

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.