Hello, welcome to Just Answer...my name is ***** ***** I can help you with your question.
In order to help you best with your printer concern, I would like to make sure I have a bit more information about the matter:
- Are you sure the printer model number is ***** 406 INSTEAD of SL-C410W? Can you double check for me.
- When you first noticed this issue, was one of the cartridges physically broken?
Let me know the answers to these questions in order to continue with suggestions on what you should do next.