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How old is your Printer?
Also does it get a lot of use?
And may I have the full model # ***** should be on the back or bottom;-)
Hi look around the unit it should be near the Serial # ***** well, if thats all you can find that would help as well.
Also can you describe the smudge effect?
Is is the same all the always down the page, or does it seem to skip and how wide is the smudge?