Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May I know the operating system you are using? Is it Windows 7?
How do you connect the printer to the computer? Using USB cable?
Are you able to copy like Xerox without using the computer?
Thank you.S H E F I N
I would suggest you contact our customer support in order to get a refund.
S H E F I N