Hello, Welcome to Just Answer...My name is ***** ***** I can help you with your printer problem.
In order to help you better with this issue, Im going to need more information about the printer.
- Can you please provide full model number and manufacturer's name.
- Are the cartridges new?
- Have you tried printing a Printer Self-Test Page?
Please let me know the answers to those questions.
this could be a problem with the printheads being clogged. What I would suggest doing is running an automatic cleaning of the printhead through the maintenance part of the software. If that doesn't help, then you may have to do a manual cleaning. You can do a manual cleaning easiest by taking a damp paper towel and leaving it under the printhead and allowing it to absorb and soften any dried ink. You may have to do that several times if there is a lot of ink dried in the printhead.
how are you printing a document? What software are you using?have you tried printing a test page from printers and devices by right clicking and selecting print test page? This will determine whether it is the software or something in the setup of the printer
the test page printed from the computer prints fine?
that is very unusual. What I would have expected to happen is that if you initiate a test page from the printer itself, it would work, but if you initiate one from the computer through the print test page, I would not have expected that to work. This will seem extremely simple but it is how the printer is reset. It's possible you've already tried it – but unplug the printer from the wall for about a minute and then plug it back in. then try doing the alignment again. What the alignment does is it's adjusts on a very small scale the printhead nozzles to print the various colors properly. When it's not in alignment some colors in the printed test will have horizontal lines missing. But this shouldn't prevent the printer from printing more than three quarters of an Inch.
Another thing I would try doing just make sure it's not something with the driver settings or the document is to open up something like either Notepad or WordPad – just a very simple program type a few characters in there and then go to file print and make sure the print settings match the paper that you're using and see if the results with WordPad or Notepad are different from the results you're getting with the open office or Adobe products.
So, it sounds like it is only giving you a problem when you print through Chrome? That could be because chrome has it's own print dialog. You can disable it. Once you go to the print dialog in chrome, select the option that says to use system print dialog. I believe it says "CTRL P"
Sorry... you had said "OPEN OFFICE saved blank form, top printed Using Google Chrome internet and tried to print a page, printed top only Pulled up an IRS blank form from internet, top printed only Notepad and Office printed fine with simple few character docs ??????? " And I didn't understand that to mean what you are saying now.
So we know that it will print a simple page from a program
As far as I understand what you said above, it will not print properly from Chrome
And complex documents from apps will not print - they only print the very top of the page.
The only causes I can think of for this is a bad print head (if the ink fades and then stops)
An incorrectly formatted document that falls outside of the limits of what the printer thinks the page should be.
I'm pretty sure it's the printhead. The printhead in this printer is not "user" removable. What I would do as a final effort is clean the printhead manually. It is easy to access - it's the plastic receptacle that the print cartridges are in.
Here is the link to the page first, in case you need to see the illustrations http://bitli.es/jM3uBU
Gather the following materials:
Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
Do not use platen cleaners or alcohol to clean the area. These can damage the ink cartridge or the printer.
Make sure the printer is on.
Open the scanner lid.
Open the ink cartridge access door.
The carriage moves to the ink cartridge access area.
Figure : Open the ink cartridge access door
Wait until the carriage is idle and silent before continuing.
Push down on the top of the ink cartridge to release it, and then pull it toward you to remove it from its slot.
Figure : Remove the ink cartridge
Hold the ink cartridge by its sides.
Figure : Hold the ink cartridge by its sides
Inspect the ink cartridge contacts for ink and debris buildup.
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Figure : Do not touch the contacts or nozzles
Lightly moisten a clean, foam-rubber swab with distilled water, and then squeeze any excess water from it.
Clean the face and edges around the ink nozzle with the swab.
Do not clean the ink nozzle plate.
Figure : Clean the area around the ink nozzle
Nozzle plate - Do not clean
Area surrounding ink nozzle - Do clean
Ink cartridge contacts - Do not clean
Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
Slide the ink cartridge forward into the empty slot, and then gently push on the upper part of the ink cartridge until it clicks into place.
Figure : Install the ink cartridge
Repeat these steps to clean the area surrounding the ink nozzle on the other ink cartridge.
Close the ink cartridge access door.
Close the scanner lid.
Try printing again.