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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 32976
Experience:  Printer and scanner problem resolver for over 15 years
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My brother MFC495CW isn't working at all! The LCD is

Customer Question

My brother MFC495CW isn't working at all! The LCD is displaying a dark blank screen, and the Fax, Scan, Copy, and photo capture buttons remain luminated as if activated. I also get no dial tone when I press the hook button.
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you unplug it from the power socket please then hold the power button down for 60 seconds then release.

Then connect it to the power socket, turn it on and tell me if it now operates

Let me know the results please