Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. How old is the printer? Is it stuck in that same spot every time? When it is stuck does it feel warm?
Did you clean the inside of the machine before changing it?
Remove the toner and drum then let the machine cool down. Using a lint free cloth remove all toner dust inside the machine. There should be a green tab on the drum move that back and forth a few times before putting it back to clean the corona wire.
Ok take all the time you need. Hopefully that is all it was.
Ok that normally means the fuser is causing it, when was the last time it was replaced?
If you have never done it before you would want a technician to do it. They normally last around 3-5 years and then need to be replaced. They heat the toner so that the drum can allow the toner to melt onto the page as the machine prints. If the fuser stops heating properly it can cause the print to jam in either the back of the machine or at the drum unit. I would call around for a price first as this can sometimes be expensive.