Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.Thank you.S H E F I N
Have you tried uninstalling and reinstalling the printer driver? Do you have a driver disc with you?
S H E F I N
If you are not able to find the disc, please download it from the link below.
Take your time and let me know the result you are getting.
There is no need to reply here till you get the result.