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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4945
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My Envy 5530 keeps saying it's offline and I can't print? I

Customer Question

My Envy 5530 keeps saying it's offline and I can't print? I don't have her current e-mail available.
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Customer: replied 1 year ago.
I think she is on windows 8 currently. she has wireless capability with her I pad; but, this particular printer is tied into her main computer currently.
Expert:  Shefin replied 1 year ago.

Hi,

Have you tried uninstalling and reinstalling the printer driver? Do you have a driver disc with you?

Thank you.

S H E F I N

Customer: replied 1 year ago.
It's on my girlfriend's computer and I guess that will be the next thing to try. Also, that one note thing keeps taking over on her computer as well. That is just a nightmare!will try the driver if we can locate it.
Expert:  Shefin replied 1 year ago.

Hi,

If you are not able to find the disc, please download it from the link below.

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-5500-e-All-in-One-Printer-series/5304881/model/5304882#Z7_3054ICK0KGTE30AQO5O3KA30R1

Thank you.

S H E F I N

Customer: replied 1 year ago.
Great. will do. Thanks.
Expert:  Shefin replied 1 year ago.

Hi,

Take your time and let me know the result you are getting.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Won't get to it for a while and will have to connect back with results. Thanks, J.B.
Expert:  Shefin replied 1 year ago.

Hi,

There is no need to reply here till you get the result.

Thank you.

S H E F I N

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