Printer Repair Questions? Ask IT Technicians for Answers ASAP
This can happen if a tiny fragment of paper is stuck inside the printer.
Try feeding a sheet of heavy paper or card through the printer to help clear any jams.
Let me know if that helps..
If that did not help, then the paper jam sensor may be faulty and the printer will require a service.
As it is likely that an electro-mechanical part has failed, special tools will be required to open the printer and spare parts will also be required to fit as replacements after diagnostic testing confirms which part has failed.
What tools and testing equipment do you have available?
To find your nearest service center, call(###) ###-####[ press 1 then 2 ]