Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Are you sure that you have enough ink on all the cartridges?
Are you using genuine Canon cartridges?
Are you able to copy like Xerox without using the computer?
S H E F I N
Please try the following and let me know the response.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
If the issue persists, or you have any questions, please be back and let me know.If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!Thank you!S H E F I N
Clean both and let it dry.
Please try cleaning the printhead by following the instructions in the link below.
If the issue persists, try deep cleaning.
If the issue still persists, try removing the printhead and cleaning it using cotton swabs.
Let me know the result.
Please try the instructions I have given and let me know the result.
Here, the issue is with the printhead, and it cannot recognize the cartridges. Only thing we can try is cleaning the printhead and interior of the printer. If the cleaning does not work, you have to replace the printhead and it is too costly (not worthy if the computer is old). That is why I suggested cleaning.
Please try the automated cleaning procedures from the links I have given
It is a common error with old printers. After some years of use, the printhead will get corrupted and need to replace with a new one. The issue is not with the cartrdiges, however with the printhead.
Could you please try removing the printhead and clean the place where it seats?
Please be back when you get time.
However, please be informed that the issue is with the printhead and you have to replace it with a new one in order to get it resolved.
Replacing the printhead might cost you nearby a new printer itself. If the printer is old, it is not worthy replacing the printhead. Better get a new printer instead.
I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.
If none of the above produce results, then the printer should be repaired or replaced. Unfortunately, except for business-grade workgroup printers, few modern printers are repairable, and fewer are worth repairing. Most printers are now manufactured to a "replace not repair" standard. To understand why this is the case, consider the cold, hard, real-world cost of repairing a printer.
I apologize for the bad news. However, this is the honest answer I can give.Thank you.S H E F I N