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Nathan, Engineer
Category: Printers
Satisfied Customers: 22626
Experience:  Computer networking/repair. 12+ years experience.
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I have a Canon Pixma Pro 9000 11 and I can't get the Photo

Customer Question

I have a Canon Pixma Pro 9000 Mark 11 and I can't get the Photo Cyan to print. All other colors print. I have tried both regular cleaning and deep cleaning several times and have tried m ore than one cartridge. The manual says that the print head may be worn out. I doubt that because I haven't printed that many pictures.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using genuine canon ink, or generic/refilled cartridges?