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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8751
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I am using a HP Pavillion computer, Microsoft Word 2010, and

Customer Question

I am using a HP Pavillion computer, Microsoft Word 2010, and an Epson Artisan 730 printer. When I try to print a 7" X 5" envelope, I am getting the following message:
The paper cassette is not set correctly. Remove any objects in cassette or paper path and insert it correctly. (Note - the card that goes with this envelope print without any issues).
Also, I closed out the above word document and brought up another word document with an envelope and letter (I did not adjust the print tray) and that envelope and letter printed without the above error.
Do you have any suggestions as to what I might have done incorrectly?
Submitted: 1 year ago.
Category: Printers
Expert:  Robert M. replied 1 year ago.

i would probably have to log in remotely to see exactly what is going on

are you using the ms word envelope wizard in the mailing section ?

and are you putting the envelope in the correct tray

and make sure that it is not auto setting to manual feed.