Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the specific problem you're having with the printer?
Damian, I'm trying to help you, but I've asked some specific questions and cannot provide an answer without that detail.
I need to know what specific error code/message you're getting. Can you also please try making a copy, directly from the glass, and let me know if that works.