Hello my name is***** can help you with your printer problem.
It's very important to work on the basic troubleshooting steps so I need to know a bit more information on what you have done so far.
- You have stated the black cartridge is full...when was the last time you successfully printed in black?
- Have you tried printing a Windows/Printer TEST PAGE or a Printer Diagnostics TEST PAGE? if you have done so, do they still come out only in color?
Let me know so we can work on solutions.