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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11135
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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Epson xp-410 has stopped printing black. Still copies, just

Customer Question

Epson xp-410 has stopped printing black. Still copies, just leaves out the black. Full cartridge.
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.

Hello my name is***** can help you with your printer problem.

It's very important to work on the basic troubleshooting steps so I need to know a bit more information on what you have done so far.

- You have stated the black cartridge is full...when was the last time you successfully printed in black?

- Have you tried printing a Windows/Printer TEST PAGE or a Printer Diagnostics TEST PAGE? if you have done so, do they still come out only in color?

Let me know so we can work on solutions.