Hello my name is***** can help you with your question...
In order to help you better with your request, I'm going to need a bit more information about it.
- I'm assuming the right model number is: TM-T20ii instead of: TM-T2011.
- Did you just recently changed or updated the receipt printer's drivers?
- What type of interface or Point of Sale Software are you using with this unit when you see the issue occur?
Is this a receipt printer that is used for all of your POS functions or is it only used for the credit card processing receipts?
Thank you. Based on that information, Tsys will be the ones that are able to correct the problem. Here is the number to Tsys Merchant services. They should have made sure this was set up correctly from the beginning, but they may not have been made aware of the issue.
Who installed it for you?