Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Let's try doing a manual cleaning of the machine and see if that helps at all.If you have any trouble or get stuck at any point please let me know so I can help you.Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.There is an area on the cartridges which ink will come out of when pushed that is normal, just get any dried ink off of that area.
Now once you have done all of that turn off the machine and unplug it for 70 secondsPlug it back it and wait for the insert cartridges messageInsert the cartridges and check to see if the problem is still there.If this did not work please come back and let me know by clicking on reply to expert so we can continue.If it did work please don’t forget to leave a positive rating it is greatly appreciated.
Is it slightly better than it was before?
Let's see if it is only graphics, please print this page and see if it does the same thing.
That should have been let us. You mentioned you were printing images when this happened please print the page we are on right now. It is mostly text, let me know if it does the same thing as the images you have been printing.
You should be able to do that, on the reply box there should be an attach or paper clip icon you can use to send it to me.
Thank you normally I would suggest an alignment now after the cleaning I had you do seeing thi8s image. You have already done that though so I will opt out and open this to all experts.