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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5252
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have tried and tried to connect my WF2650. It keeps saying

Customer Question

I have tried and tried to connect my WF2650. It keeps saying connection failed. I reset the network typed in the password ***** it keeps failing
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.

Thank you.
S H E F I N

Customer: replied 1 year ago.
WINDOWS 7
Expert:  Shefin replied 1 year ago.

Hi,

How do you connect the printer to the computer? Using Wireless?

Do you have a printer USB cable with you?

Thank you.

S H E F I N

Customer: replied 1 year ago.
WIRELESS THROUGH iNFINITY
Customer: replied 1 year ago.
NO PRINTER CABLE PRINTER NOT LOCATED WITHIN DISTANCE OF COMPUTER
Expert:  Shefin replied 1 year ago.

Hi,

Are you using the same wireless name and password ***** the both the computer and the printer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
PRIOR TO THIS i COULD NOT CHANGE PAPER SIZE AFTER PRINTING USING PHOTO PAPER
Customer: replied 1 year ago.
Same passwords for wireless network on printer and computer
Expert:  Shefin replied 1 year ago.

Hi,

Please turn off the printer unplug all the cables and wait for two minutes. Then, restart the printer, try setting up wireless again by following the instructions in the link below.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=FAQ&oid=252862&prodoid=63099731&foid=273360&cat=237989&subcat=238002

Let me know the result.

Thank you.

S H E F I N

Customer: replied 1 year ago.
did not connect
Expert:  Shefin replied 1 year ago.

Hi,

During the setup, does it say Password *****? Or unable to reach router?

Thank you.

S H E F I N

Customer: replied 1 year ago.
No
Expert:  Shefin replied 1 year ago.

Hi,

The issue seems to be with the wireless Adapter of your printer. Are you able to connect the printer to any other computer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
i do not have anothewr compute only an i pad. THis is a new printer
Expert:  Shefin replied 1 year ago.

Hi,

If you can get the printer nearby the computer (for 5 minutes), and a printer USB cable, we can setup wireless using the USB cable and resolve the issue. Are you able to do that?

Thank you.

S H E F I N

Customer: replied 1 year ago.
i do not have anothewr compute only an i pad. THis is a new printer I have connected the printer
Expert:  Shefin replied 1 year ago.

Hi,

How do you connect it? Using USB cable?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Expert:  Shefin replied 1 year ago.

Hi,

First, download and install the printer driver from the link below. Complete the installation using USB cable. Watch the video below.

http://www.epson.com/cgi-bin/Store/support/SupportShowVideo.jsp?UseCookie=yes&oid=252862&void=265602

Optional Remote Connect Service - Quick Resolution

Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $20 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"

If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".

Thank you.

S H E F I N

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