Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Please let me know the operating system (E.g. Windows 7, Mac OS X 10.7) and connection type (USB or wireless), so that I can assist you better.Thank you.S H E F I N
How do you connect the printer to the computer? Using Wireless?
Do you have a printer USB cable with you?
S H E F I N
Are you using the same wireless name and password ***** the both the computer and the printer?
Please turn off the printer unplug all the cables and wait for two minutes. Then, restart the printer, try setting up wireless again by following the instructions in the link below.
Let me know the result.
During the setup, does it say Password *****? Or unable to reach router?
The issue seems to be with the wireless Adapter of your printer. Are you able to connect the printer to any other computer?
If you can get the printer nearby the computer (for 5 minutes), and a printer USB cable, we can setup wireless using the USB cable and resolve the issue. Are you able to do that?
How do you connect it? Using USB cable?
First, download and install the printer driver from the link below. Complete the installation using USB cable. Watch the video below.
Optional Remote Connect Service - Quick ResolutionWould you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $20 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".