Hello my name is***** can help you with your question...
In order to help you better with your printer problem, I need to know if your computer is aware of the printer's Black INK ISSUE.....so I need to know the following:
- Is the Printer connected either wired or wireless to a computer?
- Did you install the Brother's Software that came with the printer?? And if you did, based on that Software What does the INK Cartridge levels indicate on the black cartridge?