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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10298
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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I purchased an Epson scanner/printer 3640. Someone had to

Customer Question

I purchased an Epson scanner/printer 3640. Someone had to help me install it and it was not done properly. I do not have the software disc that came with the printer. Can you help.
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I can instruct you as to how to set it up yourself easily enough.

To give you the right directions, I would need to know something about your computer, that you will be printing from:

What is your computer, a Windows PC or an Apple computer?

Which version of Windows (or MAC OS X ) is on it?

(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found in
Start - Control Panel - System and Security - System .

Let me know, by Reply To Expert, and I will give you instructions. Thanks.

Customer: replied 1 year ago.
windows Pavillion
Expert:  Russell H. replied 1 year ago.

Thanks.

On your Pavilion, please click upon

Start

at the lower left corner of the screen, then click on

Control Panel

and then on the heading 'System and Security'

and then click on

System

and please read off for me, what the Windows is - Windows XP, Windows Vista, Windows 7 or Windows 8 or 8.1 or even 10 ?

Customer: replied 1 year ago.
The system is Windows Vista. 4:00 ram 4400@ 200 GHZ
Expert:  Russell H. replied 1 year ago.

Good. Thanks. From that same screen, is the 'System Type' mentioned as

32-bit

or as

64-bit ?