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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35228
Experience:  Troubleshoot printers, scanners, etc.
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I am trying to set up a Canon MG7560 wired lan.When I enter

Customer Question

I am trying to set up a Canon MG7560 wired lan.When I enter this I get on the screen Connection Inactive and underneath IPv4 address. How do I go from here?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. After connecting the Ethernet/network/LAN cable from the printer to the modem/router device

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0156737.png

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0183872.png

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0183874.png

, then press the HOME button on the printer

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0185561.png

, then flick the screen left or right, then tap on Setup option (tool/wrench icon)

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0163638.png

, then flick the screen up or down, then tap on option Device settings

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0185562.png

, then tap on option LAN settings

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0185564.png

, then tap on option Change LAN

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0185555.png

, then tap on the option Wired LAN active

http://kbsupport.cusa.canon.com/system/storage/1/kb/attachments/CanonUSA/TroubleshootingContents/Images/Global/G0185560.png

, then touch the Home button.

Reference:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=68438

(Note: model MG7520 and MG7560 are similar.)

Once that is done, then use the printer's CD disk to install the printer driver / software. Or you can click on the website below:

http://search-au.canon.com.au/canon__au_en__au_en/search.x?q=&ie=utf8&cat=0&ct=Support&pagemax=10&imgsize=1&pdf=ok&zoom=1&hf=category%09zubaken&cf=model_sm%3APIXMA+MG7560&modelName=PIXMA+MG7560&ref=search-au.canon.com.au&pid=CTS3O_OFvdTzvuiqObdoHQ..&qid=vQg59aH5hqykbdLEJanKcLxcLC-J4L_N&d=DOWNLOADS

, then click on your windows or mac computer version there

, then download / install the MG7500 series Full Driver & Software Package

Please reply at the box below to continue troubleshooting. Thank you.