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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8947
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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My MFC 786ODW suddenly quit communicating with all of our

Customer Question

My MFC 786ODW suddenly quit communicating with all of our laptops. This printer had been working and is hard wired to our routers. Wifi is working perfectly. printer is not. How can I troubleshoot?
Submitted: 1 year ago.
Category: Printers
Expert:  Robert M. replied 1 year ago.

check whether it is still at the same ip address that it was.

delete the printer from the devices and printers section

then click add printer and network printer

see if it finds the printer

if it does hitting next next next etc should re install it

and it should work

if on the other hand it is not found in the scan than the printer is not communicating with the router. check the cable and check the settings on the printer make sure it is set up for hard wired ethernet. or try wifi

you might also try rebooting the router.

in any case i can help you more tomorrow Wednesday afternoon. If you tell me exactly what happened when you tried the above especially the windows scan of the network.

I can even get you my phone number and log in remotely to fix it with you.