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Cpolarek
Cpolarek, Technician
Category: Printers
Satisfied Customers: 143
Experience:  10+ years in IT
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Brother MFC9340-CDW, warranty replacement -CDW (which had no

Customer Question

Brother MFC9340-CDW, warranty replacement for MFC9340-CDW (which had no install issues when originally purchased) with print issues. Computer sees wireless network, no problem. Apple computer on network has no issues printing. Ran device driver removal tool. Downloaded Windows 7 drivers and successfully unpacked. MFC install program fails to launch. Brother tech support says computer operating system problem, they cannot help.
Submitted: 1 year ago.
Category: Printers
Expert:  Cpolarek replied 1 year ago.

Hello, my name is ***** ***** I'd be more than happy to take a look at your issue. To do this, I would need to get control of your computer to view the drivers and see what's been installed. If you are ok with that, let me know and we can go from there. Thank