Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. You should have a toner, drum, error, and ready light. What is each one of them doing and what color are they?
I need the status of all four lights I mentioned.
I still need what the other lights are doing even if they are not flashing. For example are any of the others on? If they are what color are they?
Ok this is what you are seeing then?
Ok the first thing we will want to check is the covers.
Open and close the front cover, then open the back cover.
Inside the back cover there is a fuser cover, open and close that then close the back cover.
Does anything change?
It is just another cover behind the back cover this image points to it: