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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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I have an error button flashing on my Brother H:-2270 DW

Customer Question

I have an error button flashing on my Brother H:-2270 DW printer. What do I need to do?
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. You should have a toner, drum, error, and ready light. What is each one of them doing and what color are they?

Customer: replied 1 year ago.
The error button is flashing reddish orange
Expert:  Freddy M. replied 1 year ago.

I need the status of all four lights I mentioned.

Customer: replied 1 year ago.
Only the error light is flashing
Customer: replied 1 year ago.
The others are not doing anything
Expert:  Freddy M. replied 1 year ago.

I still need what the other lights are doing even if they are not flashing. For example are any of the others on? If they are what color are they?

Customer: replied 1 year ago.
The error light is the only one on. The others are doing nothing.
Expert:  Freddy M. replied 1 year ago.

Ok this is what you are seeing then?

Customer: replied 1 year ago.
I only see a flashing reddish orange error light. The others are not on, so there are no lights of any color showing except for the error light.
Expert:  Freddy M. replied 1 year ago.

Ok the first thing we will want to check is the covers.

Open and close the front cover, then open the back cover.

Inside the back cover there is a fuser cover, open and close that then close the back cover.

Does anything change?

Customer: replied 1 year ago.
What does the fuse cover look like?
Expert:  Freddy M. replied 1 year ago.

It is just another cover behind the back cover this image points to it:

http://support.brother.com/g/b/img/faqend/faq00002411_007/us/en/24379/CloseFCover.gif

Customer: replied 1 year ago.
I don't think I will be able to do this online - just cancel this conversation.

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