How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35222
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now
A new question is answered every 9 seconds

I need help installing a new Canon imageClass MF216n Printer

Customer Question

I need help installing a new Canon imageClass MF216n Printer and connecting it to my Macbook Pro.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please make sure you have also installed the ink and paper. If needed, see instructions / illustrations at

http://gdlp01.c-wss.com/gds/1/0300016171/02/MF229dw_GS_US_multi_1.pdf

, then on the computer, please download / install the printer driver at the website below:

http://gdlp01.c-wss.com/gds/4/0100004534/08/Mac_MF_Ver1050_01.dmg

, and the ScanGear

http://gdlp01.c-wss.com/gds/9/0100004549/07/Mac_ScanGear_V240_00.dmg

, then make sure the printer is powered on, then connect the printer to the computer, then check printing.

; if needed, go to the Apple logo / menu, then Preferences, then Printers & Scanners (or Print & Fax), then click on the + (plus) icon at the lower left corner, then select your printer and add, then check printing.

Please reply at the box below to continue troubleshooting. Thank you.