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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 15837
Experience:  10+ years work experience.
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The last time I scanned using my Canon MX340 it worked fine

Customer Question

the last time I scanned using my Canon MX340 it worked fine (scanned to my pc via usb) Now it just says pc scan standby
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask which version of Windows or Mac OS are you using?

I will be standing by.

Thank you,
Jason

Customer: replied 1 year ago.
Windows 7
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
I have to leave to go to a meeting...I guess I didn't realize it would take some time to accomplish this
Expert:  Jason Jones replied 1 year ago.

Please, post a message here when you are ready to continue. I will be standing by.

Thank you,

Jason

Customer: replied 1 year ago.
Ok thanks
Expert:  Jason Jones replied 1 year ago.
Thank you.