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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14385
Experience:  10+ years work experience.
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My printer is not recognizing my computer ; it did a few

Customer Question

My printer is not recognizing my computer ; it did a few days ago . This is regarding scanning .
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
usb
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.