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Nathan, Engineer
Category: Printers
Satisfied Customers: 23519
Experience:  Computer networking/repair. 12+ years experience.
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I have a Brother MFC-490CW Color printer and I just changed

Customer Question

I have a Brother MFC-490CW Color printer and I just changed the Cyan and have gone through the test page cleaning process 7-9 times and it prints yellowish. How can I get this problem resolved?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using genuine brother cartridges, or are they generic/refilled inks?
Are you certain you have the correct cartridges in the proper slots?

Customer: replied 1 year ago.
I have never had the problem happen before and I have had the printer for over 4 years
Expert:  Nathan replied 1 year ago.

That may be part of the problem.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

Given the age of the printer, the likelihood of a hardware fault at this stage is high.

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.


Expert:  Nathan replied 1 year ago.

Please reply back to me here, on the original question only.

It is the initial fee to work with me here.

However, if you continue posting new questions you are charged for each new topic you start, which also delays my ability to help you here.