Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
I am sorry to hear that you are facing problem with your printer.
i have just received your question so i would like to answer and fix the problem for you .
Please let me know how is the printer connected wifi or usb.
please let me know the operating system installed on your computer
also follow the below sequence
turn off computer, router and printer
then turn on computer first..once you reach desktop, then turn on router and then printer
let me know if printer still shows offline or comes to online status