How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9536
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

When I print a photo on my canon mx432 printer it cuts the

Customer Question

When I print a photo on my canon mx432 printer it cuts the photo off , like cropping. How can I get it to print a full image .?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

It's possible that the photo print has literally been cropped or truncated. If the print job defines a 4 by 7 inch print but it is going onto 4 by 6 inch paper stock, the last inch will be cut off (or, printed on a second page? perhaps, in such a case.)

To obviate this, look at the print job using

File - Print Preview

before sending the print job, and see whether what you see is also truncated.

Results also depend upon other settings. And on what program you are using. So please let me know what program you are printing from. And any other information about the problem that might be relevant that you would care to mention.

Customer: replied 1 year ago.
I am using canon print Selphy, I set it for 4 x 6 and it cuts off the photo at the top and bottom.
Expert:  Russell H. replied 1 year ago.

Can you get a Print Preview with that program?

And, what paper stock are you using, and what size is it?

Customer: replied 1 year ago.
Print preview is fine paper is semi-gloss 4 x 6
Expert:  Russell H. replied 1 year ago.

Check the margin settings. Top and bottom margin settings that are not 0.0 might cause the problem.