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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8750
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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My mfc 685cw will not work with windows 10 - help please

Customer Question

My mfc 685cw will not work with windows 10 - help please
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
WiFi
Customer: replied 1 year ago.
NBN
Expert:  Jason Jones replied 1 year ago.

1) Where in the setup are you having issues?

2) Is the printer connected to the wireless network already?

3) Are you given any error messages?

Customer: replied 1 year ago.
The printer message says No Station ID
Expert:  Jason Jones replied 1 year ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 year ago.
No thanks, ***** ***** request
Expert:  Robert M. replied 1 year ago.

Delete the printer from the device and printer folder

Then click the add printer button

Have it scan for network printers

If it finds it just click next next etc till it is finished and it should install and print again