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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Error Code E000002-0006 - on C2020 Image Runner. Copier will

Customer Question

Error Code E000002-0006 - on C2020 Image Runner. Copier will not let me login or do anything at all - virtually useless. From what I've found online this is related to a Fuser Fixing Assembly. How do I get that part and where is it in the machine so I can replace it? Thank you!
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for your support needs. I am VanMagnus Systems and I will be assisting you tonight. Your device has a Fuser Temperature error. To resolve it, please do the following:

Enter the service mode:
press asterix key ( add. functions ) "*"
press 2
press 8
press asterix key ( add. functions ) "*"

With right arrow, go to CLEAR, press OK, with arrow choose Engine and OK.

Turn off and on.

Chime in and let me know of your results....

Customer: replied 1 year ago.
I'm not sure how to get into the service mode... Pressing the asterix key on my machine does nothing... Can you help me there? Thank you!
Expert:  VanMagnus Systems replied 1 year ago.

It does not work as as above??

Customer: replied 1 year ago.
No, when I am in the main menu screen of my machine and press the asterix key, nothing happens. I'm wondering if I'm not in the service mode or something like that...??
Expert:  VanMagnus Systems replied 1 year ago.

Ok... Give me a few moments please....

Expert:  VanMagnus Systems replied 1 year ago.

Please check the manual Sir or Madame and let me know of your results:

http://www.digitex.ca/downloads/Manuals/ManualiRADVC2030/frame_htmls/home.html