How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4687
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

I have a 5200 Lexmark All in One Printer that stopped dead

Customer Question

I have a 5200 Lexmark All in One Printer that stopped dead in the middle of printing a page.
It will not print any documents either.
When I changed the cartridge the test page for alignment will print but nothing else.
Please help Thank you
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Please let me know how is printer connected to computer..usb or wifi

Customer: replied 1 year ago.
usb
Expert:  Michelle replied 1 year ago.

do you have windows or macos on your computer

Customer: replied 1 year ago.
windows
Expert:  Michelle replied 1 year ago.

please right click on printer icon..click on printer properties..click on print test page

let me know if it prints a test page or not

Customer: replied 1 year ago.
There is no option to run a test page
Expert:  Michelle replied 1 year ago.

ok let me know the version of windows on your PC

Customer: replied 1 year ago.
8 and ungraded to 10 but the problem started before the upgrade
Customer: replied 1 year ago.
you there?
Expert:  Michelle replied 1 year ago.

ok...is it the lexmark x5270 model

please specify the exact model#

Customer: replied 1 year ago.
X5250
Expert:  Michelle replied 1 year ago.

give me a minute

Customer: replied 1 year ago.
okay
Expert:  Michelle replied 1 year ago.

please turn off printer and unplug power cord

also unplug usb cord connected to pc

keep teh ON button pressed for 10 secs

wait for 3-4 mins

plug in power cord and turn on

connect usb cord and let me know once done

Customer: replied 1 year ago.
okay hang on
Expert:  Michelle replied 1 year ago.

sure

Customer: replied 1 year ago.
okay printer started and took 1 page half way and stopped
Expert:  Michelle replied 1 year ago.

ok..remove all paper from printer and repeat the on off sequence again

this time when you turn it on, do not insert any paper

let me know once its on

Customer: replied 1 year ago.
made a noise like it does when you turn it on
Expert:  Michelle replied 1 year ago.

ok

so now its on the ready state

Expert:  Michelle replied 1 year ago.

send a print command from the computer

Customer: replied 1 year ago.
what do you mean? print a document from my files?
Expert:  Michelle replied 1 year ago.

yes..anything from computer..i want to know that does it try to print or there is no response

Customer: replied 1 year ago.
nothing
Expert:  Michelle replied 1 year ago.

ok and right now you are on windows 10..did it print anything when it was on windows 8

Customer: replied 1 year ago.
no for windows 8 thats when the problem stared before i upgraded
Expert:  Michelle replied 1 year ago.

so thsi printer has not worked on windows 8 and 10 both... is that correct

Customer: replied 1 year ago.
NO printer has worked for 10 years with no problems using window 7 and 8 until now
Expert:  Michelle replied 1 year ago.

ok..let me check the compatibility

Customer: replied 1 year ago.
ok
Expert:  Michelle replied 1 year ago.

this model has not been listed by microsoft for compatibility..the reason being that lexmark themselves have released the compatible software for the printer for windows 10 and 8

Expert:  Michelle replied 1 year ago.

do you have any other pc with earlier version of windows..like windows 7 or 8

Customer: replied 1 year ago.
Don't understand that cause it was working find using Windows 8 until it just stopped dead.
Customer: replied 1 year ago.
no other computers
Expert:  Michelle replied 1 year ago.

ok..open control panel...devices and printers..is the printer icon listed there with a green check

Customer: replied 1 year ago.
it is - I already checked that. Says it is working
Expert:  Michelle replied 1 year ago.

right click on printer and delete

then click on add printer and add it again\

then try a print

let me know how it goes

Customer: replied 1 year ago.
it deleted it and now I can't add it
Expert:  Michelle replied 1 year ago.

do you see add printer option on top

Expert:  Michelle replied 1 year ago.

have you clicked on it

Customer: replied 1 year ago.
it says can't find what you are looking for
Expert:  Michelle replied 1 year ago.

please unplug printer usb cord from computer

wait for 30 secs

then plug in printer usb cord again to a different port

Expert:  Michelle replied 1 year ago.

let me know if it adds the device automatically or not

Customer: replied 1 year ago.
It says the printer that I want is not listed
Expert:  Michelle replied 1 year ago.

yes that is because this model is not compatible with windows 10. you can check the compatible model list below

http://support.lexmark.com/index?locale=EN&page=content&userlocale=EN_US&id=OS28#IJ

Expert:  Michelle replied 1 year ago.

please let me know that does the alignment sheet print out fine

Customer: replied 1 year ago.
But that still wasn't the problem cause I was using Windows 8 when all this happened.Now I don't even have a printer listed now
Customer: replied 1 year ago.
alignment sheet worked fine but now I have no printer cause you had me remove it
Expert:  Michelle replied 1 year ago.

that is because it picked the printer name from the windows 8 listing but it was not installed correctly else you would have got the print test page option which was missing

Expert:  Michelle replied 1 year ago.

so even if we restore the pc back the icon will show but printer will not work on windows 10

Expert:  Michelle replied 1 year ago.

since the alignment page is printing fine without stopping halfway it does not seem to be a hardware issue as of now

Customer: replied 1 year ago.
Still doesnt fix the problem I originally had using windows 8 it was working fine before it stopped dead.okay lets restore the the icon and i will go from there
Expert:  Michelle replied 1 year ago.

the only way to test is with a windows 7 or earlier pc

Expert:  Michelle replied 1 year ago.

in the search box type system restore..open the system restore option and restore the pc a day or 2 back

Customer: replied 1 year ago.
then what
Expert:  Michelle replied 1 year ago.

did you open system restore window

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

do you see the option to restore computer to earlier date and time

Customer: replied 1 year ago.
i picked that
Expert:  Michelle replied 1 year ago.

click on it and hit next..it will ask you for a date..select a date 2-3 days back and then click next and complete the restore wizard

Expert:  Michelle replied 1 year ago.

once the restore completes the printer icon should be back

Customer: replied 1 year ago.
Can i just restore to windows 8 and get rid of 10.
Expert:  Michelle replied 1 year ago.

yes..you would get an option for that as well

Expert:  Michelle replied 1 year ago.

do you see the option

Customer: replied 1 year ago.
i see the option to pick at any time or something else it said
Expert:  Michelle replied 1 year ago.

Open the Start menu, select the Settings app, and go to Update & Security > Recovery.

select rollback to windows 8 option

Expert:  Michelle replied 1 year ago.

let me know if you face any difficulty