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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4677
Experience:  B.Sc. Computer Science with Honors
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How do I set up my mx420 to my acer computer?

Customer Question

how do I set up my mx420 to my acer computer?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** i will be assisting you today.

Let me know the operating system you have on the Acer computer.

Customer: replied 1 year ago.
my computer uses windows 8
Expert:  Michelle replied 1 year ago.

how is the printer connected to the computer usb or wireless.

Customer: replied 1 year ago.
usb
Customer: replied 1 year ago.
I was told I could use wireless, but that the usb would be faster and have better results.
Expert:  Michelle replied 1 year ago.

is the printer connected to the computer?

Expert:  Michelle replied 1 year ago.

i am listing the steps to be followed

Expert:  Michelle replied 1 year ago.

we will need to install a series of softwares...

There is an optional Remote Connect Service - Quick Resolution

if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.

Let me know which service would you prefer.

Customer: replied 1 year ago.
I can get the printer to print, but I can't get the computer to show me any place to activate the scan system.
Expert:  Michelle replied 1 year ago.

so would you like me to remote connect and do this or should i share the steps with you

Customer: replied 1 year ago.
I do have an install disc, but I used it to install on my old computer and then on another one at the office, now the computer won't even recognize the disc.
Expert:  Michelle replied 1 year ago.

that disc will not work on this computer

Expert:  Michelle replied 1 year ago.

i will give you the steps below

please click on below link

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx420#DriversAndSoftware

in the page that opens download and install the MP drivers listed under drivers category

Expert:  Michelle replied 1 year ago.

under software, click on the below softwares and download an d install each one of them

Easy-PhotoPrint EX Ver. 4.5.0 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/... 08/04/15
Easy-WebPrint EX Ver. 1.6.0 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vi... 08/04/15

MP Navigator EX Ver. 4.1.4 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vis... 07/22/15

Expert:  Michelle replied 1 year ago.

once you have installed all of them try scanning and let me know the status

Expert:  Michelle replied 1 year ago.

once you have installed the softwares, ..open the mp navigator program and then click on scan option to scan

Expert:  Michelle replied 1 year ago.

let me know if you face any difficulty or have any questions

Expert:  Michelle replied 1 year ago.

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