Hi my name is ***** ***** i will be assisting you today.
Let me know the operating system you have on the Acer computer.
how is the printer connected to the computer usb or wireless.
is the printer connected to the computer?
i am listing the steps to be followed
we will need to install a series of softwares...
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Let me know which service would you prefer.
so would you like me to remote connect and do this or should i share the steps with you
that disc will not work on this computer
i will give you the steps below
please click on below link
in the page that opens download and install the MP drivers listed under drivers category
under software, click on the below softwares and download an d install each one of them
Easy-PhotoPrint EX Ver. 4.5.0 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/... 08/04/15 Easy-WebPrint EX Ver. 1.6.0 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vi... 08/04/15MP Navigator EX Ver. 4.1.4 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vis... 07/22/15
once you have installed all of them try scanning and let me know the status
once you have installed the softwares, ..open the mp navigator program and then click on scan option to scan
let me know if you face any difficulty or have any questions
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