How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

MY PRINTER BROTHERS HL 2040 PRINTS ONE PAGE AND STOPS. I

Customer Question

MY PRINTER BROTHERS HL 2040 PRINTS ONE PAGE AND STOPS. I HAVE TO FIX PAPER
GIT ON AND OFF BUTTON AND KEEPS DOING THIS I CHANGED PAPER TWICE ALREADY
PLEASE ADVICE?
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

This normally happens when the paper rollers are dirty and need cleaning. The dirty rollers cause the paper to slip and cause the paper jam sensor to display. Look around the path of the paper and look for the rollers that guide the papers. Some rollers are white plastic and others are black rubber. Clean the rollers using a paper towel and Windex or water. Roll them with your fingers to clean all around.

Then try to print.