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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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Cannot print scanned document on Canon LiDE 220 scanner

Customer Question

Cannot print scanned document on Canon LiDE 220 scanner purchased 0n 8/17 at Microcenter, Rockville MD. Get message "cannot print because printer supported by this software is not installed" My printer is an HP laserjet 1020. Also tried with HP Photosmart C6200 series printer. Same message.
Ulrich ******* ***************
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.

What version of windows or mac is on the computer? How are you starting the scan?

Customer: replied 1 year ago.
I already responded. Using windows 7. I understand that all I have committed on my credit card is $5.00 until I get a satisfactory response.
Expert:  Freddy M. replied 1 year ago.

I have no control over billing and I did not have anything saying windows 7 until just now. How are you starting the scan?