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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4678
Experience:  B.Sc. Computer Science with Honors
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My Canon MP830 won't scan. code 2,178,0 Where is the lock

Customer Question

my Canon MP830 won't scan. code 2,178,0 Where is the lock switch?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Please turn off printer and unplug power cord

close the scanner cover

keep the ON button on printer pressed for 10 secs

wait for 2 mins

plug in power cord and turn on unit

let me know if you get the same error or a different one

Customer: replied 1 year ago.
Followed in meticulously; but still won't scan code 2,178,0 ; (
Expert:  Michelle replied 1 year ago.

ok. is the scanner cover open or closed

Customer: replied 1 year ago.
scanner cover has been closed the entire time
Expert:  Michelle replied 1 year ago.

seems the sensor is unable to detect the lid being closed..how old is the printer

Customer: replied 1 year ago.
probably about 7 - 8yrs old
Expert:  Michelle replied 1 year ago.

ok..how is the printer connected to computer..usb or wifi

Expert:  Michelle replied 1 year ago.

let me know the operating system installed on the computer

Customer: replied 1 year ago.
Windows 7
Expert:  Michelle replied 1 year ago.

and how is the unit connected..usb or wifi

Customer: replied 1 year ago.
usb. . . and it copies fine; both hard copies (from platen) and from the computer directly. Just won't scan either from the the MP830 or directed from the compluter. Note ~ when "adjusting the lamp", nothing happen. I see no light moving across the platen as I did in the past when it was working and it makes no sound.
Expert:  Michelle replied 1 year ago.

how do you scan..by pressing the scan option on printer itself or by clicking scan option on computer

Expert:  Michelle replied 1 year ago.

we can attempt and uninstallation of the scanner software

Expert:  Michelle replied 1 year ago.

follow the below steps on the computer

click start..control panel..programs and features..add remove programs

locate the canon mp navigator software and uninstall

once uninstalled, click on below link and download and install the mp navigator software again

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp830#DriversAndSoftware

download, save and run the file

once installed try scanning and let me know the status

Customer: replied 1 year ago.
Program wouldn't uninstall; but all is well now. Turned the printer back on and will try scanning once again.
Expert:  Michelle replied 1 year ago.

sure..let me know the status..will wait

Customer: replied 1 year ago.
no luck. . . code 2,178,0 again ; (
Expert:  Michelle replied 1 year ago.

ok..and this error comes only when scanning..printing function is working fine

Expert:  Michelle replied 1 year ago.

click on below link

http://www.revouninstaller.com/index.html

download and install the revo uninstaller free trial

once the program is installed, use the revo software to uninstall canon mp navigator software

let me know once done

Customer: replied 1 year ago.
Done
Expert:  Michelle replied 1 year ago.

ok now click here

download and install the mp navigator software

Expert:  Michelle replied 1 year ago.

let me know once done

Customer: replied 1 year ago.
DoneDo I need to turn off/on the printer or can I simply try scanning now. THanks!
Expert:  Michelle replied 1 year ago.

turn on \off first then try scanning

Customer: replied 1 year ago.
Turned off/ on . . . tried scanning. . . no go. same code as before ; (
Expert:  Michelle replied 1 year ago.

in that case the problem seems to be with the scanner unit itself

please confirm the message you get along with the error code

Customer: replied 1 year ago.
Here's the message:Cannot scan for these reasons:the original might not be correctly set
the Protective Sheet may be put in plaace
the lock switch may not be released
the lamp might not be warmed upcode 2,178,0Unfortunately, I am out of time and have to run to the next job. I will check in on your response as soon as I can.
Expert:  Michelle replied 1 year ago.

this is a hardware service error maybe with the sensor

this would require the scanner unit to be repaired\replaced....

considering the age of the unit, a service would cost you almost the same as buying a new unit so you may decide whether you would like to get this one repaired or go in for a new printer

i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work again

Let me know if you have any questions
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