Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. How is it connected to the computer? What version of windows or mac is on the computer?
It does not have a cable going from it to the computer at all? Also no please ignore the phone option I did not send it the site does. It could make this harder as I may have to send you images or links.
How is it connected a usb cable, ethernet, etc? If you are not sure remove the end from the computer and let me know what the end looks like.
OK, I apologize but I believe your machine may be networked so I am going to opt out and open this to all experts. Please do not rate. Someone else will reply the same way I did.
Hi I am rob and i will try to help you.
Can you go to the devices and printers folder on your computer
remove the printer
then click the add printer button
let it scan the network
it should find the printer on the network
if it does just hit next next next etc and it should install again and it should work at that point
if it does not find it on the network than there is an issue with the printer hooking up to the network and we would have to look at that a lot more closely